Cancelling a course before arrival

The school must be notified of any cancellations at least 4 weeks before the start of the course before any refunds will be considered. If the school is not notified in the expected time period 4 weeks’ tuition will be deducted from any agreed refunds. Any special promotional offers will become null and void. All refunds are given in good faith and the school has the right to refuse any refund request.

In addition to the above, the registration fee, a cancellation fee of £100 and the first 4 weeks’ accommodation and booking fees are non-refundable under any circumstances.

The school has the right to ask for documentary evidence before issuing a refund - Visa refusal, medical reports or other relevant documentation resulting in the need for cancellation.

During the course

All holidays must be pre-booked at least 2 weeks in advance. Refunds will only be given for holiday periods that have been agreed with the Director of Studies (see the School’s holiday policy) and emails of the work missed will be provided.

Refunds are not issued for illness but emails of work missed will be provided. If you have a serious medical issue, have an accident or a sudden illness your insurance should cover this.

Leaving the course early

The school requires 2 weeks’ notice in advance before considering a refund unless:

  • Students have an offer to go to a higher education institute (copy of offer must be given to the school)
  • Students have a job offer (copy of offer or details given to the school)
  • Need to go home due to family emergency, illness etc (flight tickets seen)

Refunds will not be given if the student intends to stay in the UK without studying, move to another language school or is asked to leave the school due to disciplinary procedures.

If the school needs to cancel a course due to unforeseen circumstances a full refund will be given. If the school is unable to provide a course due to the special needs of a student, medical issue, disability that was not disclosed in advance then a refund will be issued less a £200 administrative and cancellation fee.

Accommodation refunds

In relation to homestay, a 14 days’ notice period must be given by email or in writing to the school, when you want to leave. Refunds will not be given under any circumstance unless the required notice is received. If you do not provide 14 days notice, you will be charged an additional 2 weeks from when you leave.

If you decide to leave your residential accommodation early, you must give 28 days' notice in writing. If you do not provide 28 days notice, you will be charged an additional 2 weeks from when you leave.

Refunds will only be considered for full calendar weeks. This applies to all accommodation options.

When you have left your accommodation and removed all luggage, a refund of unused accommodation fees will only be returned to you if we can place another student in your room. The deposit will be returned to you if there are no damages or unpaid fees. Any damage or unpaid fees will be deducted from your deposit.

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