The North of England School of English welcomes feedback from students. Informal and formal complaints are taken seriously and staff will follow standard school procedures (see below) when dealing with them. We will respond to your feedback and any complaints you may have promptly and courteously, and communicate our response to your suggestions.

If you are unhappy with any aspect of your education you should speak to your teacher first. If you feel that you cannot speak to your teacher, you can speak to the Director and / or Administration team. For complaints that are not related to your education you can speak to the Administration Team.

If you are not satisfied with the response from any of the above you may address your complaint to ABLS.

Complaint forms are available from the office.

All complaints must be made individually and not as part of a group. Each complaint will be dealt with separately.

Complaints Procedures

If you have a problem or complaint about your studies/class/teacher:

Speak to your teacher. Alternatively, if you would prefer to speak to a member of the Administration Team, please ask at reception and a meeting will be arranged at the earliest possible convenience. The Director will be informed of this meeting in advance and the outcome.

Telephone numbers: +44 (0)1302 340109

If you have a problem that is not related to other issues:

Speak to the Administration Team, who are always based in the Reception Room. This can be done in person or by email (admin@thenorthenglish.co.uk)

If you are unhappy with the response to your complaint:

Please email the Director, David Williams: david@thenorthenglish.co.uk, with details of your complaint. Or you can contact the director directly at +44(0)77607 22 339.

Acknowledging your complaint:

Administration team will respond to your complaints within 02 working days of receiving it.

Investigating your complaint:

Your complaint will be investigated by the Director of Studies regarding academic issues, and the Administration and Students Advisor team for all other matters. We will aim to complete our investigation and reach a conclusion within 05 working days from when the initial complaint was made.

Providing our final response:

Once we have completed an investigation we will inform you of the appropriate measures we have taken and explain our conclusion. We will also contact you if necessary at a later date to understand whether you feel the measures taken have had a positive effect.

If your problem is still not resolved:

You can contact ABLS on 01493 393471 or by email at info@ablsaccreditation.co.uk.

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